By now you’ve already come across a handful of VoIP acronyms, abbreviations and terms. And trust me, these can make you get caught up in total confusion- especially if you’re new to this technological field.
One such term is the DID (an abbreviation for direct inward dial). If you want to know what DID is all about, hot it works, and how it helps the traditional PSTN users to directly and successfully communicate with the VoIP telephone users, this is the right place for you.
Let’s cover all the facts you need to know about DID:
What Exactly is DID?
As I’ve already stated above, DID stands for direct inward dialing. It refers to the phone number that you’re given by your trunk provider. It’s the number that people from the outside world will use to reach out to you via your PBX (private branch exchange) system.
Here’s a simpler explanation:
We can also refer to the DID as the best alternative to auto-attendant. This is to mean that it’ a service offered by your local telephone company to make it easy for callers out there to dial directly into your PBX extension as opposed to using the auto-attendant.
If you subscribe to this service today, you’ll be given a block of phone numbers. This is helpful to businesses who would want to make their customers reach out to them easily.
To make this possible, you’ll need to give your customers these phone numbers for every workstation or person on your business/company so that they call direly into your PBX system without necessarily using the physical line.
How DID Works
Now that you’ve got an idea what DID is all about, let’s discuss how it works next. To make this part easier for you to understand, we’ll use the example below…
We’ll use an imaginary company A. This company contacts the best DID service provider to buy their service. After some consulting with their stuff as well as the service providers, the company decides to rent up to 100 phone numbers.
Keep in mind that all the numbers they’ve rented can be successfully contacted over 8 physical phone lines (popularly known as trunk lines). This makes it possible for company A to handle up to eight ongoing calls at the same time.
At the same time, all the company inbound calls would receive a busy signal (or would be directed to leave a voice message) until one of the eight calls gets completed.
The PBX system of company A would be tasked with automatically switching the calls for any given phone numbers to the correct workstation in the organization.
Good news: For a DID service to work successfully, the company would NOT need the PBX switchboard operator. And that translates to increased cost savings.
NOTE: it’s also important for you to understand that the DID system can also be used for fax, voicemail, and even live connection communications.
Let’s see how works DID in fax systems…
DID and Fax Services
DID also finds great use in fax servers. Here, a given phone lines gets terminated at the telephone interface- that is, fax modem- of the compute being used as the fax server.
Like in the VoIP and PSTN applications, a block of telephone numbers is provided to your business to make it easy for the senders to determine the right recipients of the faxes they send.
As such, numerous recipients in your organization will have an individual fax number- even when you only have one fax machine.
Today, you’ll get a high number of VoIP providers providing their clines with the internet fax services.
For this to become possible, the providers must have a remotely and centrally located fax system that connects directly to the PSTN network.
It uses the DID numbers to easily identify the correct recipient of the incoming fax and can convert it into electronic documents- like .pdf, .tif, etc. for easy accessibility.
DID (Direct Inward Dial) Pros:
There is definitely a number of benefits that comes with using this important service.
All the small, medium, and large business or companies who buy these services from reputable providers are entitled to the following key benefits:
-it makes it extremely easy for anyone (including PSTN users) to directly call your PBX system extension or phone number, without necessarily going through the operator or switchboard
-and in the absence of a switchboard operator, you’ll enjoy significant cost savings for all the calls you make
-it supports live conference, fax, and voice transmissions as well
-your calls not only go faster, but you’ll also enjoy the highest-quality possible in these calls
-callers will feel as if they’re calling a person and not a company (no more auto-attendants for your business)
-BEST part- most DID numbers providers allow you to use these services alongside their cloud- based technologies, exposing you to whole list of new and unique features that are sure to increase your business efficiency and productivity
Find The Best DID Services Provider:
There are many, many DID service providers out there. But one thing we can guarantee you is that not all of them will offer you the best services that meet your expectations or personal needs.
With that said, you’ll need to be careful to ensure you select only the best providers. And here’s a quick guide to help you do that:
-firstly, look for a reputable provider; who have been in the field for long and their services are known by many businesses or individuals
-look for a DID provider with excellent support service to ensure you can easily reach out to them and get instant help in case you have any issue with your services
-ensure the provider offers you services at a cost that matches your budget needs
-if you want to expand your international clientele base, then you’ve to look for a provider whose DID covers a higher number of locations/countries
-you can also ask your friends, fellow business owners or workmates for possible recommendations
Want to invest in the best DID services today and take your business communications and productivity to a level above all your competitors?
Give us a call today and we’ll show you how our highly popular DID services will help you achieve this.